How To Connect A Krzr to Your PC
Here’s a some questions that are very commonly asked in our comments, “How do I connect my Krzr to my pc?” “How do I hook my Motorola Krazr up to my computer?” Since it’s been asked so many times, we’re going to teach you!This lesson if for the Krzr K1m!
The first thing you have to do is find a USB cable that fits that phone. The right type is called mini USB, and you can buy it at CompUSA, or any Radioshack. Take your phone in so that you make sure you get the right one. Motorola and Verizon will both tell you that you must use the cable from the Motorola Original data kit.
We’re going to use a cable that isn’t made by Motorola, but know that you’re doing this at your own risk.
Make sure that your phone and computer are both on. The first thing you’re going to do is plug the small end on the USB cable into your phone. It plugs into the exact same place as your charger. Then plug the larger end of the USB cable into your computer’s USB port. Note: It is highly important that you plug it into your computer, and not into a USB hub. The port needs to be powered, and many times the ports and USB hubs and keyboards aren’t. Straight into the computer!
Once you’ve plugged them both in, a window will pop up on your screen that looks like this:
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We don’t want to use this window, so you’re going to click cancel. A little window might come up saying that there was a problem with the installation. This is ok! It’s only saying that because we haven’t completed the process yet.
You’re going to need a driver to complete the installation. Download it here. Once you’ve clicked the link, you will see a popup box that looks something like this:
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You will click save, and then you will see something like this:
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You want to click “Desktop” (That way it will save the driver to your desktop, that way you will know where it is later) You will then click “Save”. Your computer will then download the driver, and you will get a new window that looks like this:
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You will then minimize all you windows so that you’re looking at your desktop. Remember that this is where we saved the driver. The driver should look something like this:
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You should now right click your mouse on the driver icon (as you can see it’s called motokrzr driver), and select “Extract” Some versions of Windows might say “Extract All” and that option would be fine also. The point is that you need to extract the file. After you extract it, you’ll find that their is a new file on your desktop, it should look something like this:
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You want to double click this icon. You’ll then see this:
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You will click “next” and will then see this:
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You have to read it, 
and then select “I Agree” and then click “Next”. You will then see this while it installs the driver:
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This will come up when it’s done:
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Click “Close” and you’re all done! You have connected the Krzr K1 or K1m to your pc! Some of you may be connecting to your pcs so that you can transfer songs. If you’re interested in that, you can read our lesson on transferring music to the krzr.
Update: Some people’s computers have a bug that won’t allow a connection to the Krazr. This download fixes the bug: Sync Music Fix
All you have to do is download the patch (I would save it to your desktop so that you know where it is) and double click on it. A little window will come up that looks like this:
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That will fix the problem for you! Yes, it’s that easy.
So what do you think of the new IPhone?
This isnt working for me. it says connection failed. i did everything you said to do. i dont know what to do. HELP!!
Which version of the Krzr do you have?
After saving the download on my desktop, when I right click it, it doesnt say EXTRACT..what should I do?
Dani - try restarting both the phone and the computer
Mary - Are you using a Mac?
Works great — thanks!
Right ok I’ve downloaded and installed the driver and the patch. Restarted both phone and PC (XP). When I connect the USB link the symbol appears on the phone screen and the PC makes a sound as normal for a USB. But what actually “happens”? Is a window meant to appear? I’m in the UK btw.
Cheers
I have done exactly as you have explained, however I get this message on the phone after “Sync Music” Connect Failure Please check your cable connection to the PC. the version # during the attemt to connect is 01.02.006
I am using a usb cable that came with a Pocketec external hard drive.
BTW thanks for the tutorial
Carlton
Thank you so much!
To the rest of the people - how about just a courtesy “thank you” to the admin for setting up this tutorial instead of just whining that due to a user error you can’t get your phone to sync…
Great instructions,but my Verzon KRZR still won’t work. After going through all the steps.The new hardware wizard displays “Can not instal this hardware” Hardware was not installed because wizard could not find necessary software. What am I missing?
Bill
I followed the instructions too and my phone still isn’t showing up in my computer.
When I connect the USB cable again it recognizes that the phone is connected, but it still doesn’t show up. Ran the patch too and no dice.
Can I put music on my krzr throught he USB cord…How do I?? And How do i install that driver?? HELP! I hate this phone!! AHH
i did everything
i installed the driver, it worked
i installed the patch, just in case
and i restarted my phone and then it said
that my phone did connect and install but
it doesn’t show up under My Computer
what’s wrong
Sam, you don’t connect with my computer! You should connect with Media Player
oh, i didn’t see that
i’ll try it
it worked
thank you
Do you know how to put in a a custom ringtone?
I figured out how to get songs to/from the phone, however, the process isn’t the same for pictures. How do you get those off of the phone?
Awesome! Everything worked just like the doctor ordered! Finally I can put my own music on my Krazr…
Thanks for taking the time to put this info together!
hey great instructions! i did everything you said…except when i tried to download the extracted file it said it is unable to install because a newer version of this product is already installed..what should i do?
Excellent!
Hey! I followed these instructions as well as downloaded the drive and the patch from several different websites on several different computers but no luck. When I look in device manager, it shows my phone but no drivers attached. Its like the comp doesn’t even recognize any of the drivers I installed! Any advice?? This is getting to be frustrating!
I had the same issues. I was unable to even extract the file, but I tried it this way…
DO NOT plug in your usb cord to your computer. Start from these directions: “You’re going to need a driver to complete the installation. Download it here. Once you’ve clicked the link, you will see a popup box that looks something like this:….” Hopefully that works, it worked for me! Good Luck
Help. Did all that you say, and when I go to access my phone from the “my computer” section, it prompts me to Insert Disk Into Drive. When I open media player, it doesn’t recognize the device. Whats going on?
I have downloaded the drivers and patches and you instructions worked well. I opened Real Player be my phone does not seem to be recognized and I can not sync with the phone. Do you have any Ideas?
I installed the motodriver and the sync music fix. But now what do I do? ??How do I open the program to work on my phone??? When I connect the the krzr I hear the normal USB sound so it is connected. Now what do I do after these installations??????
Please help me!
Just an FYI to those who post on here. I’ve posted previously, and you do not get a response to your questions. Not sure why that section is here or not.
Instructions worked great for me, but I can’t figure out how to convert the songs I download to ringtones. I’ve got the K1 Krazr from Verizon. Help me please!
i need help. is there a way i can convert “my sounds” to “my ringtones”? or move my sounds to my ringtones so i can use it for ringtones on my krzr? help!
HELP IM USING WINXP BUT WHENEVER I DOWNLOAD IT THE KRZR DRIVER ITS STOPES ME AND A NEW WINDOW POPS UP AND SAYS “SOFTWARE INSTALTION”
“YOU ARE INSTALLING A SODTWARE THAT HAS YET NOT PASSED THE WINDOWS LOGO TEATING.”
“WINDOWS HIGLY RECOMEND THAT YOU DO NOT INSTALL THIS SOFTWARE…ITS MAY DESTATIZE THE CORRECT OPERATION YOUR USING…ETHIER NOW OR IN TO THE FUTURE” ETC…GOES ON AND SAYS “MICROSOFT HIGLY RECMONDS THAT YOU STOP AND CONTACT THE VENDER FOR SOFTWARE AND BLAH BALH….” “TO SEE IF IT HAS PASSED THE WINDOWS LOGO TEST’
THEN ITS HAS TO BUTTIONS SAYING THIS “CONT. ANYWAYS” & “STOP installation”
WHAT DO I DO HELP!!!!!!!
I have Windows XP Media Edition. I tried several times to install the Motorola driver following exactly the described procedure.
It initially opens the New Hardware Wizard, I cancel it and start the driver installation. The driver is installed but the computer does not see my KRZR K1M phone (Verizon ). When I try to Sync it cannot connect computer to the phone. I tried to uninstall and reinstall the driver - no luck. Did anybody experienced such thing? Appreciate your help.
how could i connect my motorola L6 mobile to my PC my PC has no software of it?
help!!! please!!! I’ve read all the above directions, and all the problems, but didn’t read anything that related to my problem!
…. i did everything but when i try to install the driver a window pops up saying “the folder path ‘program files’ contains an invalid character”
and it won’t let me download it, or go any further. my phone isn’t through verizon, it’s through At&t…. can anyone help me?
please.
very desperate!
thanks!
I also did all of the above - and still can’t get anything to recognize that my phone is connected to my computer! HELP! not sure what else to do.
what if u have windows vista?
FANTASTIC,UR THE BEST
:) 
i was going nuts as i cant find my charger for my motorola k1 but i had the cable charger but the dam thing wouldnt work,than i came across your site and did exactly what you wrote and YEAHHHHHHH i can charge my phone now.
thanks heaps
You know, despite what Mother Theresa said, peaches aint always fuzzy. Try to stand straight when walking down the aisle that the paper products are on. Its very important to clean the lint from the hamburger before you change lanes. Just a little free advice. Dont thank me. Thank Steve. Without Steve, the world would be flat. God Bless .
For me, it doesnt say save when it opens
I downloaded the moto zip for my krzr k1 but i dont know how to get the pics from my phone to my computer…..please help me.
I did everything the website told me and my pc still will not connect to the KRZR. This is driving me crazy! HELP
This isnt working i mean… ive downloaded it like over and over on like many computers and do i need vista or something this is driving me crazy. why cant it work!?!?!?!? it worked when i first got the phone but idk what was different i have the cd and everything and the comp wont even charge the phone now this is messed up
i downloaded everything and that worked brilliantly but windows media player won’t recognize my phone it just says cd’s. Do i need a newer version of windows media player. I don’t know what to do!!!!!PLEASE HELP ME!!!
my first time
okay…. this is very simple…… after installing the updates, DON”T UNINSTALL WMP 11 (if u have that installed) that will work perfectly fine. After a few times of plugging and unplugging your krzr into your comp, a message should pop up saying “New drivers are installed, you should start your computer now blahahhaha.” restart your comp. once restarted, plug in your krzr and open up wmp 11 and click “sync”. if you want to install extra apps like free txt messaging, gt http://www.mobileheart.com/cell-phone-softwares/download-Software-SMS-Messenger-3428.aspx
use software like bitpim to install it or copy it into your phone folder under /java. if u have windows vista or mac os x, no clue. try partitioning your hdd and put linux on it…..
I have found the solution to the connection problem.
AFTER you have installed the above.
In all the instructions I have seen with other downloads it says make sure the PHONE -> MAIN MENU -> CONNECTIVITY ->USB SETTINGS should be ‘DATA CONNECTION”.
This is WRONG??. I changed it to MEMORY CARD. Plugged in the cable and up popped the standard windows connection window.
I can Play Media, Browser Phone - the lot!
Hope this helps those desperados!
help it says that the software is not licenced by windows what do i do?
i thought i was really gonna be searching a long time b4 i found the software thanks alot!!
i think u guys r all nerds lolz
But thanks for the help anyway
is ur phone thing suppose to be in my computer?cuz its not there
When i try to install the driver it will not let me. a message says there is a problem with this windows installer package. A program required for this install to complete could not be run. I have windows xp is this a problem our do you have any suggestions?
When i try to install the driver it will not let me. a message says there is a problem with this windows installer package. A program required for this install to complete could not be run. I have windows xp is this a problem our do you have any suggestions?
My laptop is not reading my KRZR. Is there anything I need to do so that my pc will be able to read the new hardware(KRZR)? I already tried removing the cable, powering the phone off and on and it is still not recognizing the phone. All its doing is charging the battery. Do I need to change something in the setting?
Thanks a million for the free info, worked like a charm! *cyber high five*
I clicked on the link that says how to download music to ur krzr but the page cannot be found, is there somewhere else that tells u how to do this plz!
okay, so… this didn’t work. i got the same problem as a few people who haven’t been answered… something about not having all of the necessary programs required to finish the installation of the driver. in case you’re wondering, i also downloaded the patch and tried to sync it anyways, but it doesn’t detect the cell phone ( i assume because the driver installation was halted ).
a response would be very nice, though reading over these comments, i don’t expect you to get to mine any time soon.
I have new MOTOKRZR K1 and I did follow the steps for installation driver and it shows in my program list. I did connect my MotoKRZR phone with my computer and verify if my computer’s one port would show that phone has been connected but it doesn’t happened. I don’t why it is happening. Please advice. Follow these steps for find out if your computer recognized your moto phone:
1) Follow the above mentioned steps for installation of driver
2) Navigate to My Computer icon on the desktop and do right click on it
3) Select properties
4) Select Hardware tab
5) Click on Device Manager button
6) Navigate to Ports (Com & LPT) and expand it.
7) verify if your phone showing with connected port, if not it means computer not recognized your phone.
I am encountering this problem and never slove it at yet. Please advice.
I’ve followed this whole set of instructions, followed by using the Fix. Still, when I open Windows Media Player, it wants me to connect a device to sync music too. Isnt it supposed to say instead that it is connected to the KRZR and can now sync music? I thought that was what this was supposed to do…
Im going insane. =D
ditto to what niki said!
MAYBE it would have helped!
PLEASE HELP ME.
ok this is a great website with very detailed instuctions but im still having a problem…
i can follow all the steps up until i try to install the driver. it says-
“”There is a problem with this installer package. a program required for this isntall to be complete could not be run. Contact your support personnel or package vendor.”
then i click OK which is the only option and the installation progress bar stops and slides all the way back to the beginning and then goes to another window that says this-
“Installation Incomplete”
“The installation was interrupted before Motorola Driver Installation could be installed. You need to restart the installer and try again”
“Click close to exit”
yet when i do as it says, it comes up with the same problem over and over…
any suggestions?
thanks
Thanks for sharing ur knowledge.. I did everything and, finally, on My Computer it shows MSN Motorola COnnection blablabla…it appears as Disconnected and when I right click it to hit Connect it wont work. I disabled my previous wireless connection but this still does not work. Please help! THANKS IN ADVANCE!
The driver is installed, the connection setting on the phone is ‘USB’ drive but when i connect it, it says “Connected: files on memory card not available now” and nothing but seemingly empty folders show on the windows explorer window
i tried this and as it was downloading it said it was unable to install because something was missing. what does this mean??
I want to download my text messages to my PC with the Motorazr 2 V9m , is it possible ? is this driver going to help me or do I have to find a different program ??? please help ……
It’s still not working for me.. I followed every single instruction and still.. Nothing comes up when i plug my krzr into my pc. Nothing happens.. I’ve even tried the Sync Music Fix program.. please help!!
How To Connect A Krzr to Your PC:
Doesn’t work. Three trys. ???????????????????????????
I would like to backup (copy to my PC) my Krazr’s call history. Is it possible? How? Thanks.
Ok, i downloaded the zip thingy, and i cant extract it do i need to have XP or something? cuz i have windows 2000. HELP ME!!
after I downloaded it, something else popped up saying this software could not be compatible with windows XP and that it might break into viruses or impair in the future destabilizing my computer
-whats up?-
on my pc the box that is suppose to pop up its not when i attach the usb its only charging it wat should i do
It doesn’t work for me either. I’ve followed all the steps and then plugged my phone into the PC, it was recognised. However, when I double clicked on the the Removable Disk in My Computer, it says “please insert a disk into drive G: (where the usb of the phone is plugged). What do I need to do to copy pictures from phone to pc?
on the screen, next to the signal theres 3 blue lines, can anyone tell me what this means??
downloaded driver ok but when I right click there is no extract or extract all just a standard menu
Install- uninstall-send to-properties etc. phone is seen when plugged in but disappears and cannot be found anywhere! still can’t find it or the pictures I’m trying to get. Can anyone help?
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